FAQ

1. My QuickTime player can not recognize some formats. Can you tell me the reasons?

It is recommended that you should install a plug-in called Perian, which enables your QuickTime player to support additional media formats:

File formats: AVI, DIVX, FLV, MKV, GVI, VP6, and VFW
Video types: MS-MPEG4 v1 & v2, DivX, 3ivx, H.264, Sorenson H.263,
FLV/Sorenson Spark, FSV1, VP6, H263i, VP3, HuffYUV, FFVHuff, MPEG1 & MPEG2 Video,
Fraps, Snow, NuppelVideo, Techsmith Screen Capture, DosBox Capture
Audio types: Windows Media Audio v1 & v2, Flash ADPCM, Xiph Vorbis (in Matroska),
and MPEG Layer I & II Audio, True Audio, DTS Coherent Acoustics, Nellymoser ASAO
AVI support for AAC, AC3 Audio, H.264, MPEG4, VBR MP3 and more
Subtitle support for SSA/ASS, SRT, SAMI

If your QuickTime player can not recognize WMA and WMV, you could try installing Flip4Mac, a plug-in for QuickTime.

When it comes to OGG, you could install xiph-qt-0.1.9 to solve this problem.

2. My Registration code is invalid!?

(1) Please make sure the reg-code matches your program version.
Register old version program with your old reg-code.
Or, upgrade your program with your updated reg-code.

(2) Please use copy&paste to input your name and code to avoid mistakes.
The name should be your credit card name.

3. I lost my registration code! What to do?

Please try our LostKey Page to get back your reg-code.
The LostKey Page link is : http://www.boilsoft.com/lostkey.html

4. I lost my program! What to do?

Please go to our website, download a newest version trial.
http://www.boilsoft.com

And register it again with your reg-code.
All the trial limitations will be removed

5. My program is an old version, how to upgrade??

Two steps to upgrade (The upgrade is free.):

(1) Go to our website, download a latest version trial.
http://www.boilsoft.com

(2) Use LostKey page to update your reg-code.
The LostKey page link is: http://www.boilsoft.com/lostkey.html

At last,register your program and all the trial limitations will be removed.

6. I have changed my e-mail address, what to do?

Please inform us of it. Tell us your old e-mail address (or your Order ID),
and your present address. We'll change it for you.

Copyright(c) 2011 Boilsoft - http://www.boilsoft.com - All rights reserved
Boilsoft Video Converter for Mac,convert video, to AVI converter, MPEG converter, VCD converter, SVCD converter, DVD converter, 3GP converter,iPod Mp4 converter, PSP MP4 converter, MP4 converter, Flash converter.